Privacy Policy

GRUPO KOEN PROMEX S.A.P.I. DE C.V., better known as KOEN for Chefs, with physical address at Colonias #188, Americana, 44160, Guadalajara, Jalisco, Mexico and web address, is responsible for the use and protection of your personal data, and with regards to it we inform you of the following: 

For what purposes will we use this personal data?

The personal data we gather from you will be used for the following purposes which are necessary to provide the services offered in our website:

  • To verify and confirm your identity and address during the billing process.
  • To process the payment of any purchase made through our website.
  • To create and track shipments made through parcel companies.

Additionally, we will use your personal data for the following secondary purposes which are not necessary to fulfill the services we offer in our website, but which allow us to offer a better service:

  • With marketing and advertising purposes, via email or ad campaigning.
  • To allow you to register an account inside our website.
  • Commercial prospecting.

If you don’t want your personal information to be used for these secondary purposes, from this moment you can let us know via email to

What personal data will we use for these purposes?

To fulfil the purposes described in this privacy policies, we will use the following personal information:

  • Name
  • Birth date
  • Nationality
  • Domicile
  • Telephone number
  • Cellphone number
  • Email address
  • Signature
  • Age
  • Bank accounts

Who will we share this personal data with?

We inform you that your personal data is shared inside and outside of Mexico with the following people, companies, organizations or authorities other than KOEN for Chefs, for the following purposes:

Recipient of personal data


Requires consent

Shopify Inc.

To provide the sale services through Shopify web platform.

To process, track and collect payments for purchase orders.



To create and track referenced shipping for orders delivery.



PayPal Inc.

To process, track and collect payments for purchase orders.




How can you access, rectify or refuse the use of your personal data?

You have the right to know which of your personal data we gather, what we use it for and under what conditions we do so. You have the right to request the correction of your personal information if it is outdated, incorrect or incomplete. You also have the right to request the deletion of your data from our registry and/or databases whenever you consider it hasn’t been used adequately. In addition, you have the right to oppose the use of your personal data for specific purposes.

For the exercise of these aforementioned rights, you must submit the respective request via email to

You can revoke consent for the use of your personal data

You can revoke the consent given for the handling of your personal information. However, you must take on account that we might not be able to terminate the use of your data immediately, since it is possible that due to previous legal obligations, we would still be required to handle your personal data. In addition, you must consider that for certain purposes, the revocation of your consent implies that we would not be able to continue providing the services you requested.

To revoke your consent, please submit the respective request via email to

For any further inquiry regarding these rights, please contact us:

KOEN for Chefs information department
Colonias #188-301
Guadalajara, JAL.
52 1 33 2016 6897

About the use of tracking technologies in our website

We inform you that we utilize cookies, web beacons and other technologies in our website. Through these technologies, it is possible to monitor your behavior as an internet user. They also allow us to offer a better service and experience when you use our website. The personal data we gather through these technologies will be used for the following purposes:

  • For marketing and publicity purposes, via direct or indirect advertising.
  • For the identification of each particular user of our website.
  • To optimize the services offered through our webpage.

The personal data we gather through these tracking technologies are: 

  • Identifiers, username and password of a session.
  • Region in which the user is located.
  • User’s type of web browser.
  • User’s operative system of choice.
  • Time and date of the start and end of user session.
  • Lists and consumer habits in ecommerce websites.

How can I know of any changes on these privacy policies?

This privacy notice can be subject to modifications, changes or updates derived from the requirements of the products and services we offer; our privacy policies; changes in our business model or any other causes.

We are committed to keep you informed regarding any future changes or modifications to this privacy notice through the update of the same in our website.

We will also notify you of any changes in these policies through a notice in our homepage whenever these updates occur. 

Last updated: 09/22/2021