Shipping Policy

Note: This terms and conditions don’t apply to pre-sales, courses and experiences.

Every purchased made in will be shipped through parcel companies unrelated to KOEN for Chefs. Once the purchase payment has been processed and confirmed, the merchandise can take up to 3 business days* to be prepared and packaged for shipping.

Estimated delivery times:

The estimated shipping time for international orders is from 5 to 7 business days* after the preparation and packaging of the merchandise. This means the total estimated delivery time is from 8 to 10 business days* after the payment has been processed and confirmed.

Shipping fees:

The standard international shipping fee is $15 USD.

Free shipping:

Free shipping for any purchase over $149 USD.

General terms and conditions:

Once the products have been prepared and packaged, you will receive a tracking ID at the same email address used to complete the purchase process.

During shipping, the client may not request any changes to the delivery, nor any cancellation or refund of any kind.

Once the package leaves the KOEN for Chefs facilities, the shipping company used for your order will be responsible for the handling and delivery of the products.

If your order fails to be delivered after multiple attempts by the shipping company and your products are returned to their origin or held on a shipping facility, Koen for Chefs will not refund any shipping services fees.

*Business days are considered from Monday through Friday, excluding weekends and holidays.

If you have any doubt regarding our shipping policies, please reach out to us at or via phone call at +52 01 (33) 2016 6897.

Last updated: 08/19/21